These terms and conditions apply to the ordering and use of digital services and products provided by Nordic Crafters (Business ID: 2511604-2) through its service platform, Tales of Memories.
By placing an order or using the service, the customer accepts these Terms and Conditions and the Privacy Policy (available at www.talesofmemories.com) and agrees to abide by them. Nordic Crafters reserves the right to update and modify these terms at any time.
For any questions, you may contact us at [email protected].
1. Service Provider
Company: NordicCrafters
Business ID: 2511604-2
Service Name: Tales of Memories
Registered address: Tikunselänpolku 85, 82220 Niittylahti
Email: [email protected]
Website: www.talesofmemories.com
2. Description of the Service
Tales of Memories is a digital platform that allows customers to create and preserve important memories by building dedicated memory pages. These pages may include, for example, photographs, videos, stories, voice recordings, and other meaningful content.
Memory pages can be created for anyone or anything — such as a child, a loved one, a pet, or even a company. Each memory page generates a unique QR code, which the customer can use on selected physical products, such as jewelry, prints, artworks, or any other personalized item.
The platform and its content are intended for personal use only, unless otherwise agreed.
3. Products and Services
The online store offers access to the digital memory platform, customization options for memory pages, and various related digital and physical products.
Unless otherwise stated, all digital products and services are provided for personal, non-commercial use.
All content and materials are protected by copyright. Redistribution or resale without written consent from Nordic Crafters is prohibited.
4. Order Conditions
4.1 Order Placement
If the order is placed by:
An individual, the person must be of legal age and have full legal capacity.
An organization or company, it must be registered with the appropriate authority, such as a trade register, association register, or other applicable registry. The individual acting on behalf of the organization must have the legal right to represent it.
4.2 Accurate Information
The customer is responsible for ensuring that all personal, billing, and contact information provided is accurate and up to date.
The customer is obligated to notify Tales of Memories (operated by Nordic Crafters) of any changes to their information that may affect billing or the delivery of the order.
5. Delivery of Digital Products and Services
Digital services (such as access to memory pages or creation tools) and digital products are delivered electronically via email or made available through the user’s account after payment.
In the case of physical products (e.g., items printed with a QR code), shipping information will be provided at checkout. Delivery times may vary depending on the product type and destination.
If you do not receive your order confirmation or access within a reasonable time, please contact us.
6. Right of Withdrawal and Refund Policy
By purchasing a digital product or service, the customer agrees that delivery begins immediately upon confirmation and therefore waives the statutory 14-day right of withdrawal in accordance with the Finnish Consumer Protection Act.
Refunds are generally not provided for digital products or custom-made physical items unless required by law. If you encounter any issues, we encourage you to contact us and we will do our best to assist.
7. Pricing and Payment
All prices shown include VAT, unless otherwise indicated. Product and service prices are displayed on each respective product page.
Payments are processed via a secure third-party payment service. Payment methods may include credit/debit cards, online banking, and other digital wallets available at checkout.
8. Customer Responsibilities
The customer agrees to provide accurate information when placing orders or creating content and is responsible for ensuring they have the rights to use any materials uploaded to the platform.
Any misuse, unlawful content, or violation of terms may lead to the suspension or termination of access without refund.
9. Limitation of Liability
We always strive to deliver orders and documents at the highest possible standard. If the customer believes that Tales of Memories (operated by Nordic Crafters) has not met their expectations, they must notify the Tales of Memories without undue delay and no later than within 14 days of receiving the order or of the issue arising.
Tales of Memories reserves the primary right to correct any errors at its own expense. If any issue arises with the payment or order that is beyond the control of Tales of Memories (operated by Nordic Crafters), the service provider reserves the right to deliver the document and invoice to the customer separately. For clarity, the remedy for any error is limited strictly to correcting the error itself and does not extend to compensation or other consequences.
Tales of Memories (operated by Nordic Crafters) shall not be liable for
any damages related to electronic communications unless such damages result from intentional misconduct or gross negligence in breach of professional duties.
any damage caused by incomplete, false, incorrect, or outdated information provided by the customer.
any indirect or consequential damages, including but not limited to loss of data, emotional distress, economic losses, business interruption, disruptions to other contractual relationships, claims by third parties, or any other unforeseeable damages suffered by the customer or third parties.
any damages resulting from incomplete or incorrect information received from third parties.
for any direct, indirect, incidental, or other possible damages caused by either party or by any third party.
The maximum liability of Tales of Memories is always limited to the total price of the customer’s order to which the claim relates.
10. Intellectual Property
All content and services provided through Tales of Memories are the intellectual property of Nordic Crafters or its licensors.
Customers are granted a limited, non-exclusive right to use the platform and its features for their intended personal use. No rights are transferred beyond this limited license.
11. Data Protection
The use of the service, placing orders, and providing services may require the processing of personal data by Tales of Memories (operated by Nordic Crafters), which will always be carried out in accordance with the applicable data protection laws and the Privacy Policy.
The customer is responsible for ensuring they have the right to process any personal data and other information they provide to Tales of Memories.
For organizational users, the customer acts as the data controller for the information they provide to Tales of Memories, while Tales of Memories acts as the data processor on behalf of the customer.
If the customer has specific instructions for the processing of the personal data they provide, these instructions must be submitted to Tales of Memories at the time of placing the order.
12. Governing Law and Dispute Resolution
These terms are governed by the laws of Finland. Any disputes shall be primarily resolved through amicable negotiation. If no resolution is reached, disputes will be handled by the District Court of Helsinki, Finland.
13. Amendments to Terms
Nordic Crafters reserves the right to update or modify these terms and conditions at any time. Updated terms will be published on our website and will take effect immediately upon publication.
Contact Information
Nordic Crafters
Business ID: 2511604-2
Email: [email protected]
Website: www.talesofmemories.com